Norms of the Return Policy :
To process the refund, the product shall have the original receipt. The product should not be damaged on purpose. It must be in the original state along with the tickets attached. So, it will be considered from the Bay if the product is damaged before the refund gets accepted. Merchandise is returned only within 90 days if purchased from an Hbc Credit card or Hbc Mastercard. In 60 days, money will be reimbursed to the Hbc gift card. The restocking fee or disposal fee can be applied. If the purchase is made through another tender type. The refund amount will be applied to the original tender. If any product was exchanged or returned without the original receipt. The amount will transact to the Hbc gift card with the lowest cost. Name, address, and phone number will be asked during the audit process. The Jewelry shall be returned within 30 days. It will be considered as a final sale after the 30th day. An individual must have a valid photo ID. All the adjustments of the price will be made with a receipt which is within seven days of the procurement. Any Merchandise is returned along with a gift enclosure receipt then it will be refunded on the Hbc gift Card. The company strictly adheres to the period of the return policy, beyond the period the particular product cannot be exchanged or returned.
How to return the product at the store which is delivered via parcel?
To return the product at a store. One must bring the original piece to any The bay store with their tags attached. The vital documents which are needed are – the original receipt, gift receipt, and order invoice. Your name, address, telephone number, and a valid photo ID is a must for the audit process. Exchanges can also be made with the same process. Here is the link to find a nearby store. (https://locations.thebay.com/en-ca)
How to return the product via Email?
The first and foremost step is to locate your order number from the below locations. The top right corner of the packaging slips then the subject line for the confirmation email and the order history which you can access through your account on the bay.com website.
The second process is to prepare your package and include all the proofs during the purchase. Affix the shipping label and no other labels shall display your package.
The third process is to ship it. Ship the product/package through a mail service provider with your shipping label specified, it could be Canada Post or UPS or either Purolator.
How to track your order?
A confirmation mail will be received and one can track the status. It takes 10 – 14 business days for the procedure. It can take seven business days to get the money credit back on your account.
The company caters to different types of services in a variety of categories. To return or exchange any product or jewelry is not a tedious job, it is pretty much smooth and easy. The customer service is available at 1-800-521-2364. The timings are from 7 am – 2 am. Here is the link to get your queries resolved through the company.
(https://support.thebay.com/s/contactsupport)
In PayPal mode of payment, are there any charges implemented?
If the product is purchased through PayPal mode, no fees can be charged. Your Paypal account will be credited if it is returned via Canada post. Any price adjustments made in Paypal, the same adjusted amount will be received on the Hudson’s Bay gift card. The stores do not accept Paypal as tender, thus any purchases will be credited in the form of cash.
- How to sign into The Bay Account?
Click here (https://www.thebay.com/account/login?action=register) to the official website, Create the account by entering your name, email and password. According to your choice, you may also select the option of becoming a member of the company to collect points and avail of the offers. Enter your postal code and phone number and create 4- digit pin if you want to redeem the points. If you share your birthday, the company will send a special treat and with this, you agree with the suitable conditions of the company and create your account.
- How to earn and redeem The Bay Rewards?
Creating an account on the website is free of cost, there are two ways to earn it – Purchasing any product leads to a collection of the points, even if it is in-store shopping or online shopping. But as Hudson’s Bay Mastercard holders, one can double up their points and also gain cashback whenever you shop.
