Tesla Return Policy

Tesla is an e-vehicles manufacturing company situated in Austin, Texas. It is very famous for its electric cars, its autopilot mode, and its high-tech interior. Today we are going to talk about the return policy of tesla, can you return a tesla product after buying it. Well, it’s not easy to say yes or no because Tesla has a 7 days return policy for its electric cars till October 2020. Tesla scrapped it somewhere between September and October of 2020 without any explanation.

As of today, there is no information regarding the return policy on Tesla’s official website. It has caused so much outrage among Tesla product users.

While you can no longer return Tesla cars you can still return its merchandise and accessories which are purchased online. Most of it has a 30 days return policy i.e., you have to return it in under 30 days, and guess this has an exception for wall connectors which have a return period of 60 days. Returning the products has certain requirements which you have to meet before returning:

I) The product should be in its original packaging.

II) The product will not be returned if kits are incomplete and part of it is broken 

III) Of course, if the products are used, they will not be returned.

IV) If the order contains products such as wheels and steering packages that are personally collected by the customers, unfortunately, those won’t qualify for returns.

There are two ways according to how you purchased the product in the first place

I) From the Official Website

II) Returning products to one of their authorized retail stores.

Tesla service stores are not able to process returns, refunds, or exchanges. They can do so only if you have bought it online and received it with a return shipping label. Tesla will also not process returns of the product bought from third-party vendors.

You can initiate a return request if the product is purchased via 

ii) In Person

iii) Website

You cannot initiate a return request if the product is purchased via phone.

Returning Items in Person

Items purchased from Tesla authorized retail stores can be returned in person. You have to locate a Tesla official retail store near you. When you find a store near you go and present your receipt and ask for the return of the product you want to return. They will take you through the return process from there on.

Returning Products through Online Method

You can return your Tesla product through their official website if it is bought online through their official website.

i) log in to your tesla account.

ii) go to the orders section and access your order details and initiate the return request by going through the steps mentioned on their website

iii) Take a printout of your prepaid return shipping label and ship the packed product back to Tesla.

If you have purchased the product as a guest, enter your email address and order number, then you will get access to your order from there you can go to request a return by the previous method.

Do you Get a full Refund from tesla?

Once you ship your product back with a prepaid return shipping label, when tesla receives it they will inspect it very thoroughly and then process your return. If all are good and all conditions are met, then Tesla will process a refund within seven to ten business days. That refund will get to you the same way you used to make the payment for the product in the first place. Tesla can deduct return shipping charges in some cases from the refund amount. If the product has some factory default or has a fault from their side which made the user return, then they will not deduct anything, and you will get a full refund from tesla.

Conclusion

A company like Tesla basically performs in a non-traditional way. Cutting dealerships and selling directly to consumers is a main highlight of Tesla. and mainly depends on its CEO Elon Musk’s tweets for promotion and marketing campaigns. In the end, we can conclude that there are no clear instructions on the return policy of Tesla cars, if you are unsatisfied, you are told to talk to the customer service, and new owners who are seeking a return will now be automatically diverted to Tesla’s customer service. In any way in the absence of a return policy the sales are final, make sure you are double and triple sure before buying a Tesla Car now.