Telstra Systems Hit With Audit After 67 000 Customers Left Waiting For Au 11M In Compensation
The monetary compensation was due to the telco not meeting timeframes around landline connections and repairs – typically telcos have two weeks to make the payment. As well as making the payments and entering into a two-year court enforceable undertaking with the Australian Communications and Media Authority (ACMA), the telco also needs to report to ACMA regularly while the undertaking is in force. “Telco customers are entitled to compensation to make up for delayed connections or fault repairs of their landline....